REFUND POLICY

Ridge Line Engraving — Refund Policy

Every item we make is custom engraved, made specifically for you. Because of that, we do not accept returns or exchanges on completed orders — unless the error is on our side.

Our approval process

Before we engrave anything, every custom design is reviewed and you will be asked to approve the layout. Once you approve, we begin production. No refunds or changes can be made after approval.

If we made a mistake

If your item arrives with an engraving error that was caused by us (wrong text, wrong design, or a defect), contact us within 7 days of delivery at contact@ridgelineengraving.com with a photo. We will remake and reship the item at no charge.

Blanks and non-custom items: Unengraved blanks that have not been modified may be returned within 14 days of delivery, unused and in original condition. Shipping costs for returns are the buyer's responsibility.

Contact: For any order concerns, email contact@ridgelineengraving.com or call 540-267-5575.